The domain name www.royalzig.com (hereinafter referred to as “Website”) is owned by Royalzig Luxury Furniture Private Limited company incorporated under the Companies Act, 1956 with its registered office at -“16/17 Ahmed Nagar Colony, Near Brown Wood Public School Chilkana Road Saharanpur Pin-Code 247001.”
1. Variation in Display
A. The approximate basic parameters like size, color, etc are mentioned in the website along with the photographs. These must not be taken as exact specifications. There may be some variation in the pictures and the respective products, as these are hand-made products. While we strive for perfect match, we generally assure 85-90% match between product picture and respective product. However, Royalzig Luxury Furniture will not be responsible for any perceived or attributed mis-match in design and finish of any of ordered products. “Royalzig Luxury Furniture” may deliver a similar or alternate product for reasons or exigencies beyond its control. We always try our best to provide the updated information on the website from time to time. However changes in raw material designs like veneers or laminates etc by suppliers are beyond our control, and there may be some lag in getting new product photographs updated on our website.
B. The availability and the prices of any item displayed on the website can be changed without any prior notice. And can also be different in your area depending on the location of customer premises.
2. Delivery of your Order
A. Once you have completed a valid purchase, Royalzig Luxury Furniture will thereafter transmit a confirmation email to your registered email address informing you of the scheduled date of delivery of your furniture. Deliveries may take between 6-10 weeks from the date of receipt of payments, depending on mode of Shipment or delivery applicable / available.
B. Delivery Guarantee- Royalzig Luxury Furniture makes every effort to carry out deliveries within the promised time period. This however will not be applicable on delays due to reasons beyond our control like floods, fire, wars, strikes, pandemic, change of government laws and regulations etc. In any case, Royalzig Luxury Furniture will keep customer informed of revised delivery schedule using the registered contact numbers and/or email address from your registered data.
We use market leading renowned companies like Safexpress and GATI for delivery of our products. We will share your order tracking number with you so that you can check the transit status of your order online.
Kindly note few important points
- Royalzig Luxury Furniture will be responsible for delivery of your order to your address outside your premises, on the ground. Once you have inspected the goods on the ground and accepted the delivery, Royalzig Luxury Furniture responsibility and promise of Safe delivery of your order ends right there.
- You agree to make your own arrangements for smooth carriage of goods from outside your apartment / House or complex to your doorstep irrespective of the floor your may reside / or want to place goods ordered. Royalzig Luxury Furniture will not be responsible and liable for any damage to goods during such a transfer /movement.
- Royalzig Luxury Furniture does not take any responsibility whatsoever at the time of delivery on the ground that access to your desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.). Before ordering, you are under an obligation to ensure that there is adequate room to take your purchased furniture through any doorways and windows of your premises, taking note of any restricted passageways, stairs and awkward turns.